Creating A Support Ticket

At the bottom of the "Support Ticket System" page, you have the option to submit a support ticket with the questions you have for TheBizNes.com Team.

Remember that, before submitting a ticket, check our FAQ pages to see if your question is already in.. it'll give you an instant answer! :)

NOTE: If you want to simply provide our Customer Reps with additional information for a question that you submitted earlier, DO NOT create a new ticket! Instead, log into your ticket's account and add the information to that ticket. It saves time because things are kept organised and our Customer Reps can keep track of your enquiries.

To submit a question, simply fill in the form and select a "Category". This ensures that your question goes to the right department so that you get complete & accurate answers.

When you create a new ticket, you will receive an email with the ticket's number and a link to view the ticket's progress / replies at any time.

It can take up to 48 hours to receive a reply from our Customer Representatives.. remember, this is a real business with real people answering your questions :)

 
Checking Your Ticket's Status

To check your ticket's status / reply, get the ticket number from the email that you received when you submitted it.

Go to the "Support Ticket System" page and enter the ticket's number under the "Existing Support Tickets" and enter your email address.

Click the "Login" button and you will be taken to your very own, personal support ticket account.

If your ticket has been answered but hasn't been closed (this normally happens when our Customer Reps need more information from you), it'll be under the "View Answered" section.

If it has been closed, it'll be under the "View Closed" page.

If it hasn't received a reply yet, it'll be listed on the page that you'll see as soon as you log in.

To re-open or add more information to a ticket (you'd do this if you have more questions/additional information on the same topic as the ticket), sinply open the ticket by clicking on the subject:

In this case, the subject is "Compensation Plan?".

And inside the ticket, fill in your question/information in the field at the bottom of the page under the "Post Reply" section and click the "Reply To Message" button.